Category: Billing and Support
Last updated: Tuesday, 30 September 2025

Do I need to contact my current provider to cancel my existing service, or does this happen automatically?

In some cases, your existing service will be cancelled automatically when your new service is activated. In other cases, you’ll need to contact your current provider to cancel it.

FTTP and Fixed Wireless connections:
We’ll activate the next available port on the nbn® equipment inside your property. Once your More service is up and running, you’ll need to notify your previous provider to cancel their service.


HFC, FTTN, FTTB or FTTC connections:

We’ll arrange an nbn® transfer, which means your old service will stop working automatically when your More service becomes active. While cancellation should happen automatically, we recommend checking with your previous provider to confirm they’ve stopped billing you.

Tip:
Once your More service is active, it’s a good idea to contact your previous provider to ensure the cancellation has been processed and no further charges apply.



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